Contacting Blitzbet: support, email and response times
Start playingWho you're writing to
This page explains how to reach Blitzbet directly, rather than a third-party desk. Our support handles account questions, deposits and withdrawals, verification and technical problems on the site itself.
If your question is about betting markets, odds or a specific match, our Help centre inside the account area usually answers it faster than an email, since it's built around the sports product we run.
What we can help with, and what we can't
Support can look into a stuck deposit, a delayed withdrawal, a verification request that's stalled, or a login problem. What we cannot do by email is override the Belgian Gaming Commission's rules on deposit limits or authentication — those are fixed by our licence, not by individual agents.
- Account access and password resets
- Deposit and withdrawal queries, including bank transfer and gaming-hall payouts
- Document requests for identity verification
- Technical faults on the site
- General questions about registration and eligibility
Email address and response times
Write to [email protected] with your account email, a short description of the issue, and roughly when it happened. We aim to reply within 48 hours; verification-related queries can take longer if we need to pass documents to a second reviewer.
Include any reference number shown on screen when the problem occurred — it saves a round trip of clarifying questions and gets a useful first reply back to you faster.
What to have ready before you write in
- The email address registered on your account
- The approximate date and time the issue happened
- Any error message or reference number displayed
- A copy of the document, if your query concerns verification
Other ways to reach us
Alongside email, a Help centre is built into the account area for quicker answers on common questions. If a postal address on your account changes, note that this can trigger a fresh verification check — worth knowing before you contact us about a delay that's actually just that check running.
Escalating a complaint
If a reply from [email protected] doesn't resolve things, you can request a voluntary access ban directly from the Belgian Gaming Commission, the body that licenses us. This route exists independently of our own support team and is worth using where a dispute over account access or authentication isn't moving.
For anyone finding that betting has stopped feeling like entertainment, BeGambleAware and the National Gambling Helpline on 0808 8020 133 (free, 24/7) are independent of us and available at any time. Access to this site is restricted to persons aged 18 and over (18+).